Sitting tucked away at a quiet table, in the corner of the hospital coffee shop, I’m struck by breadth of emotions around me. To my left, excited extended family celebrates a new addition. To my right, an elderly couple stare quietly at each other. In the reception area, an anxious-looking teenager, asks a thousand questions about the surgery she is being admitted for. Behind me, a huddled family, silently mourn the loss of their matriarch. Hospitals are a melting pot of emotion and it is our emotion, in each situation, that shapes our experience of the place.

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